Overview
Your account at a glance.
Get enquiries
Put a form on your site or share a link — let customers reach you.
Send a message
Send an email, WhatsApp or SMS to a customer.
Reply to customers
See and answer replies in one shared inbox.
Run a campaign
Message a whole list at once — now or scheduled.
Connect a channel
Set up email, WhatsApp, SMS, Telegram & more.
Activity this month — by channel
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Channel status
Inbox
Replies from your customers across WhatsApp, Telegram & email.
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Inbox insights
Open conversations, those awaiting your reply, and volume by channel.
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Channels
Set up and manage every way you reach customers. Each channel is provisioned separately — here's exactly where each one stands.
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👀 See it as your customer
Send yourself a real messageFire a real message to your own inbox or number and see exactly what your end-users receive. The perfect first step right after you finish setting up a channel.
✈️ Telegram — free & instant
Not connectedA free chat channel with no approval process. Create a bot in @BotFather (send /newbot), paste the token here, and we'll wire it up. Customers message your bot; replies land in your Inbox and the helpdesk bot can auto-answer.
Share this link (or the QR) so customers can start a chat. Print the QR for your counter.
💼 Slack — team notifications
Not connectedGet enquiries and alerts in a Slack channel. In Slack: Apps → Incoming Webhooks → Add to Slack, pick a channel, and paste the webhook URL here. You can also send to it from the API with channel:"slack".
Connected — a test message was posted to your channel.
👥 Microsoft Teams — team notifications
Not connectedGet enquiries and alerts in a Teams channel. In Teams: channel → ⋯ → Workflows / Incoming Webhook, create one, and paste the URL here. Send to it from the API with channel:"teams".
Connected — a test message was posted to your channel.
SMS DLT templates — India compliance
Register your DLT-approved templates. New templates start Pending; mark them Approved once the DLT portal approves them — SMS only goes live with an approved template.
Customers
Your customer directory — built automatically from inbound messages, plus anyone you add.
CSV columns: channel (email/whatsapp/sms/telegram), identifier (email, +phone, or Telegram chat id), first_name, last_name, company, tags, consent. First row must be headers.
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Add a contact
Manually add someone to your customer directory.
Audience insights
Your contact base broken down by lifecycle stage, consent, and channel.
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Auto-replies
Auto-reply to inbound WhatsApp & Telegram messages. Keyword rules match text; a fallback rule replies when nothing else matches. Replies are free inside the 24-hour window.
Your rules
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Add a reply rule
Match a keyword in the customer's message and reply instantly — or set a fallback away-message.
🤖 AI answers — from your knowledge base
When no keyword rule matches, the bot answers using the info below — in the customer's language. It only answers from what you provide; otherwise it politely passes them to your team.
Campaigns
Send a message to a whole segment of your contacts at once. Opted-out and suppressed contacts are always skipped.
Your campaigns
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New campaign
Draft a message to a segment of your contacts. Save as a draft, or schedule it to go out later.
Campaign performance
Delivery outcomes per campaign — recipients, delivered, read and failed.
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Contact forms
Create a form, share it as a link, QR or website widget — every enquiry lands in your inbox and WhatsApp.
Your forms
Form performance
Submissions per form — total, this month, and last received.
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🧩 Put doot everywhere
Ways to collect enquiries and message customers from wherever you already work — no website required.
A shareable form link & printable QR — see any form above.
One-line floating button for any site — snippet under each form. WhatsApp bubble too.
Shortcode, floating widget & automatic order emails.
⬇ Download plugin (.zip)Self-host the connector to email customers order confirmations via doot.
⬇ Download connectorAny no-code tool can POST to /v1/messages with an API token (see API tokens), and receive delivery events via Webhooks.
Enquiries
Every enquiry from your forms, with its delivery status. Open one to see the full delivery timeline.
Recent enquiries
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API tokens
Secret keys your own server or app uses to send messages through doot.
Your tokens
Webhooks
Get a signed, real-time callback to your own systems whenever a message is delivered, fails, or a new enquiry arrives.
Your endpoints
Send a message
Send test messages across channels, verify OTPs, and try the transactional API.
Quick email test — free text, no template needed
OTP verification — send a one-time code & verify it
Transactional API — POST /v1/messages
Email designs
Design a branded HTML email once, then reuse it for replies, campaigns and auto-replies.
Your designs
Start from a ready-made design
Connect your number, manage templates, and share your chat link.
Connection
💬 Click-to-Chat kit
No website neededTurn your number into a link, a website button, and a printable QR code — so customers can start a WhatsApp chat with you in one tap. Great for your bio, posters, receipts and shopfront.
Message templates
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New WhatsApp template
Templates must be approved by Meta before you can send them. Start from the library, or write your own.
Send a test message
Send an approved template to a WhatsApp number to test end to end.
My account
Your personal details, your organization, and account security.
GSTIN appears on your invoices. The DLT entity id is needed to register SMS senders/templates in India.
Change password
Two-factor authentication
Require a one-time code (emailed to you) at every sign-in. Strongly recommended for accounts that can send messages or manage billing.
Session
Signed in as —. Sessions last 30 days; changing your password does not sign out other devices.
Billing & usage
Your plan, usage, purchasable modules and invoices.
Plan: —
By channel
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Estimated cost this account
Illustrative, based on pass-through per-message activity.
Plans & upgrade
Prices in INR, GST (18%) added at checkout. Paying activates the module for 30 days.
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Invoices
No payments yet.
Subscription
Turn product modules on or off. The left menu shows only active modules.
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🎁 Refer & earn
+500 credits eachShare your link. When a business signs up through it, you both get bonus message credits — added straight to your monthly allowance.
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Team
Invite people to your account and control what they can do. You are signed in as —.
Members
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Invite a member
Add a teammate and give them just the access they need.
Share the temporary password securely — they'll change it after first sign-in. Their permissions depend on the role.
Activity log
Security & configuration events on your account.
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